Lesson 2 – Basics of Bartending

In this module we are going to look at the most fundamental aspects of the service professional – how you appear to your guests and the way you interact with them.

By the end of this module, you will:

1. Understand the importance of dress code and appearance standards and how these can affect guest perceptions of you and your establishment.
2. Understand the importance of professional etiquette and behaviour and how these impact the guest experience.